Help Center
Account Management
Everything you need to know about managing your profile, security settings, and personal preferences.
Your Profile
Your profile page shows all the personal and investment information associated with your account. It's a read-only view — you can see your data at a glance.
Account Overview
- •Email address
- •Username
- •Member since date
Personal Information
- •First & last name
- •Phone number
- •Date of birth
- •Gender
- •Province
- •Marital status
- •Employment status
Investment Profile
- •Investment goals
- •Investment experience
- •Annual income range (ZMW)
Profile Status
- •A green 'Complete' badge if your profile is fully filled out
- •A yellow 'Incomplete' badge with a prompt to finish setup
Navigate to your profile from the sidebar (desktop) or by tapping your avatar. To edit your information, use the Complete Profile flow.
Completing Your Profile
After your first sign-in, you'll be guided through a profile completion flow. If you skipped it, you'll see a yellow warning banner on your Profile page with a link to finish.
Personal details
Fill in your name, phone number, date of birth, gender, province, marital status, and employment status. All 10 Zambian provinces are available.
Investment profile
Tell us about your investment goals, experience level, and annual income range. This helps us tailor insights to your situation.
Save and confirm
Once submitted, your profile status changes to 'Complete' and the reminder banner disappears.
A complete profile unlocks a more personalised experience. You can update your information anytime by going through the same flow.
Changing Your Password
You can change your password from Settings at any time.
Go to Settings > Security
Open Settings from the sidebar or bottom nav, then tap 'Security'.
Enter your current password
Type your existing password. Use the eye icon to toggle visibility.
Set a new password
Enter your new password (minimum 8 characters) and confirm it. Both fields must match.
Click 'Update password'
You'll see a success message confirming the change. Your new password takes effect immediately.
Forgot Your Password?
If you can't sign in, click "Forgot Password" on the sign-in page. We'll email you a reset link that expires in 5 minutes for security. Click the link, set a new password, and you're back in.
Theme & Appearance
Customise how the platform looks to match your preference.
Light & Dark Mode
Navigate to Settings → Preferences → Appearance. You'll find a theme toggle that lets you switch between:
Dark Mode
The default. Dark backgrounds with light text — easier on the eyes in low light.
Light Mode
Light backgrounds with dark text — great for bright environments.
Notification Preferences
Control exactly what notifications you receive and how they're delivered. Navigate to Settings → Preferences → Notifications.
Delivery Methods
Push Notifications
In-app alerts and instant notifications. Available to all users. Toggle on or off.
Email Notifications
PremiumReceive updates via email. Only available to Premium subscribers.
Notification Types
Daily Stock Updates
PremiumTop market movers — biggest gainers and losers each day.
Weekly Portfolio Summary
PremiumA weekly recap of your portfolio performance.
System Updates
Platform announcements, maintenance notices, and new features.
Subscription Updates
Payment confirmations, billing reminders, and plan changes.
Each toggle sends an instant update — no need to save. Changes take effect immediately for future notifications.
Submitting Feedback
We actively listen to user feedback. You can report bugs, suggest improvements, or request features directly from the platform.
Go to Settings > Feedback
Open Settings and tap 'Feedback' to access the feedback form.
Choose a category
Select from: Bug Report, Improvement, Feature Request, or Other.
Fill in the details
Add a subject line and a detailed description (minimum 10 characters). Optionally include the page URL where you encountered the issue.
Submit
Click 'Submit Feedback'. You'll see a confirmation message.
Tracking Your Submissions
Below the form, you'll find a Your Submissions section showing all your past feedback. Each submission shows:
Pending
Status
Reviewed
Status
In Progress
Status
Resolved
Status
If an admin has responded, you'll see their response highlighted in a green box when you expand the submission.
Need More Help?
Explore other guides or reach out to our support team.