Help Center
Troubleshooting
Solutions to common issues you may encounter while using Goliath Financials.
Can't Sign In
If you're having trouble logging into your account, try these steps.
Check your email address
Make sure you're using the exact email you registered with. Email addresses are case-sensitive in some systems.
Check your password
Passwords are case-sensitive. Ensure Caps Lock is off and try typing it in a plain text field to verify.
Reset your password
Click 'Forgot Password' on the sign-in page. A reset link will be sent to your email. The link expires in 5 minutes.
Check your email verification
New accounts must verify their email before signing in. Look for a verification email in your inbox or spam folder.
Try a different browser
Clear your browser cache or try an incognito/private window. Some browser extensions can interfere with authentication.
Email Verification Failed
Email verification is required to activate your account. Here's what to do if it's not working.
Key Details
- •Verification links expire after 5 minutes.
- •If the link expired, you can request a new one from the sign-in page.
- •Check your spam/junk folder — verification emails sometimes get filtered.
- •Make sure you click the link on the same device/browser where possible.
If you still can't verify your email after multiple attempts, use the feedback form to contact support with your email address and we'll manually verify your account.
Password Reset Not Working
Trouble resetting your password? Walk through these checks.
Check your inbox and spam folder
The reset email may take a minute to arrive. Check your spam/junk folder as well.
Link expired
Password reset links have a limited time window. If the link expired, go back to the sign-in page and request a new one.
Use your registered email
The reset link is only sent to the email address associated with your account. If you signed up with a different email, use that one.
Password requirements
Your new password must meet minimum requirements (at least 8 characters). Make sure your new password is different from the old one.
Portfolio Data Looks Wrong
If your portfolio values, gains, or percentages seem off, here's what to check.
Pricing Mode
Your portfolio supports 4 pricing modes: Last Close, Open, High, and Low. Each mode uses a different price to calculate your current value. Switch modes from the dropdown at the top of your portfolio to see how values change.
FIFO Selling
When you sell shares, the platform uses FIFO (First In, First Out). This means the oldest shares you bought are sold first, which affects your calculated gains and cost basis.
Price Data Delays
Stock prices are updated regularly but are not real-time. If the market just closed, there may be a short delay before the latest prices are reflected in your portfolio.
Buy Price vs Market Price
Your buy price is the price you entered when adding to your portfolio. Your current value is based on the latest market data. Gains are calculated as the difference between these two.
Payment Not Approved
If your payment hasn't been approved yet, here are the most common reasons.
Verification takes 24–48 hours
Payments are verified manually. If it's been less than 48 hours, your payment may still be in the queue.
Missing reference
Did you include your email or username as the payment reference? Payments without a reference are harder to match and take longer.
Incorrect amount
Ensure you paid the exact amount shown. Partial payments cannot be approved.
Payment expired
If more than 7 days have passed since you initiated the subscription, the payment request expires. You'll need to create a new subscription.
Contact support
If none of the above apply, submit a feedback form with your payment details (date, amount, method, reference) and we'll investigate.
Notifications Not Working
If you're not receiving notifications, check these settings.
Check notification preferences
Go to Settings and make sure notifications are enabled. You can toggle email notifications and in-app notifications separately.
Check your email spam folder
Email notifications from Goliath Financials may be caught by spam filters. Mark them as 'not spam' to receive future emails.
Free plan limitations
Some notification types are Premium-only. If you're on the Free plan, you'll receive basic notifications but not all types.
Browser notifications
In-app notifications appear in the notification bell on the platform. Make sure you're logged in and check the notifications panel.
Charts Not Loading
If stock charts or portfolio charts aren't displaying, try these fixes.
Check your internet connection
Charts require an active internet connection to load data. Try refreshing the page.
Clear browser cache
Old cached data can sometimes cause display issues. Clear your cache or try an incognito window.
Free plan chart limitations
On the Free plan, only 7D and 1M chart ranges are available. Premium ranges (3M, 6M, 1Y, YTD, 5Y, ALL) show a crown icon and require an upgrade.
No data available
Some stocks may have limited historical data. If a chart range shows no data, try a shorter time period.
Mobile display
On mobile devices, charts are optimised for portrait orientation. If the chart looks cut off, try rotating your device or scrolling horizontally.
Still Need Help?
If the above solutions didn't resolve your issue, reach out to us directly.
Feedback Form
The fastest way to reach us. Go to Settings → Feedback and describe your issue. Include as much detail as possible.
Available to all logged-in users.
When Contacting Support
To help us resolve your issue faster, please include:
- •Your account email
- •What you were trying to do
- •What happened instead
- •Device and browser you're using
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